When required, what we need from you:
Your institution will need to provide a contact that can help us setup SSO. This is usually an IT administrator of some kind. You can introduce us to this person or just send along their contact information. We'll need their name and email address.
We primarily support SAML integrations, but other methods may be available upon request.
We use email address as the unique identifier.
What you can expect from us during setup:
Once we have received the SSO admin's contact information, we will start the SSO setup process on our side and send the admin a link so they can complete the SSO setup for your institution.
When that is complete the admin can test the connection and then we will need to finalize it on our end.
We will meet with technical contacts as requested / required to finalize set-up.
How we handle ongoing connection support:
We also offer ongoing support for common SSO connection maintenance needs such as updates to SSO certificates, attribute mappings, and more.
Please notify us of the update needed for your connection, and our team will partner with your SSO admin to provide guidance and support to ensure the update is completed in a timely manner.
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